Frequently Asked Questions
Everything you need to know about your Petite Plume shopping experience.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for all garments to ensure a perfect fit for every silhouette.
What is your shipping policy?
We offer standard shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Where are your garments manufactured?
Our collections are ethically produced in certified facilities that prioritize fair labor practices and high-quality craftsmanship using premium sustainable fabrics.